Full Description

Describes the process of collecting customer feedback with several example approaches and the process for analysis of information.

Features: Customer feedback is collected through customer feedback projects assigned by management. Includes information on focus group meetings, direct client communication, customer satisfaction studies, and return customer studies. Contents:
Customizable ISO 9001:2008 Monitoring, Measuring and Analysis of Customer Satisfaction Procedure Customer Satisfaction Survey Form

Product Details

Published: 2008File Size: 1 file , 75 KB