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AWWA IMTECH57888

M00050602

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AWWA IMTECH57888 Competitive Advantage through Knowledge Visualisation

Conference Proceeding by American Water Works Association, 04/27/2003

Farrell, Richard; Green, Antony

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Knowledge visualization technology is the next generation of tool sets to be developed from the knowledge management arena. It utilizes novel automated graphical techniques to present a map of an organization's vast information assets in order to highlight new operational insights and identify far reaching commercial advantage. Using the power of the visualization software, an organization can leverage the vast information sources that exist both from within the organization and in the external world to capitalize on new opportunities, anticipate threats and build competitive advantage. The applications for knowledge visualization within the water industry are diverse and include such areas as operational and fault management, competitive intelligence, business strategy, legislation and compliance management and customer care management to mention just a few.